At-risk client page

Stabilize the client, protect the scope, and recover the money path.

This page is for projects that are wobbling near the end: approval is slow, balance payment is drifting, confidence is softening, or the client keeps circling without a clear close-out step. The goal is to reduce risk, not to keep improvising.

Open Recovery Map Open Balance Collection

4 recovery situations
1 clean next move
0 reason to reopen scope

Recovery Map

Use the response that matches the exact way the client is slipping.

Approval Is Stalled

If the client is circling without approving, collapse the review down to one summary, one decision, and one light revision window.

Balance Is Delayed

If the remaining payment is drifting, tie the request back to the delivered assets and the agreed completion point.

Confidence Is Softening

If the client sounds less certain, route back through the delivery proof pack so the result is visible again.

Scope Is Reopening

If new asks appear during close-out, separate them from the current sprint instead of letting them block recovery.

Stabilization Moves

Do the smallest thing that restores clarity and motion.

Resend The Delivery Summary

Re-ground the conversation in the shipped outcome, not in every task or every message that happened during the sprint.

Offer One Light Revision

If the client needs a small adjustment inside scope, make it explicit and final instead of letting ambiguity grow.

Reset The Decision

Ask for one clean decision now: approve and pay, request one light revision, or move new needs into a new sprint.

Short Recovery Lines

Keep the tone calm, direct, and commercially anchored.

Approval Line

The agreed sprint assets are delivered. If they look right, the next step is approval and the remaining balance. If one light revision is still needed inside scope, send it now.

Balance Line

The easiest next move is to close the current sprint cleanly, settle the remaining balance, and then decide whether there is any new work worth scoping separately.

Boundary Line

If there is another bottleneck you want fixed after this, I can scope that as a separate sprint without muddying the current one.

Next Routes

Route the recovered client by what happens after close-out.

Needs Balance Collection

If approval is basically there and money is the main step, route straight into the balance collection flow.

Open Balance Collection

Needs Proof Reset

If confidence is the blocker, route into the delivery proof pack instead of re-explaining the whole project manually.

Open Delivery Proof Pack

Needs New Scope

If the client wants more than a close-out fix, route the new work into a fresh sprint instead of absorbing it here.

Open Renewal Board