Signal Foundry
Public Refund And ReschedulePublic policy page
This page keeps the default commercial handling visible before a buyer pays: what happens before kickoff starts, what changes once work begins, how rescheduling should be written, how scope changes are separated from refunds, and how payment issues stay in one written thread. If a specific deal uses different rules, write them before payment instead of assuming them later. If the buyer wants a lower-risk paid first step before a bigger sprint, the teardown is often the cleaner route than arguing about refund edge cases on the full package. If the real need is ongoing support on a live asset, a bounded retainer can be cleaner than turning every timing change into a sprint-cancellation debate.
Policy Map
If payment landed but kickoff has not started and no work has begun, the clean default is to reschedule or agree a written payment adjustment instead of letting the thread drift. Network fees or completed admin steps are not part of an automatic reset.
Open Public Terms Open Public Deposit LockAfter kickoff begins, the deposit is attached to reserved time, started work, and the agreed sprint boundary. The default next move is to finish, tighten inside scope, or rewrite remaining work in writing instead of treating started work as unused credit.
Open Public Kickoff Open Public Scope BoundaryIf timing changes, ask before the reserved sprint window opens. Once that window is already active, the delivery queue may need a new position rather than the same priority.
Open Public Deposit Lock Open Public TermsIf the buyer wants to reduce upfront risk before the fuller sprint, move into the teardown: one workflow, $299 total, $90 deposit, same wallet route, and a smaller commercial commitment.
Open Public Teardown Open Public TermsIf the sprint is no longer the right shape because the real job is steady optimization or upkeep on something already live, rewrite the lane as a retainer instead of forcing a refund fight over the wrong package shape.
Open Public Retainer Open Public RenewalOne light tightening can stay inside the original sprint. A new deliverable, new workflow, or new bottleneck is not a hidden refund debate. It is a new scope discussion.
Open Public Scope Boundary Open Public FAQIf the amount, asset, network, or receiving address is in question, keep the fix in writing with the tx hash, project name, amount, and wallet route. Wrong-network transfers can delay confirmation and may not be reversible.
Open Public Payment Guide Open Public Payment Follow-UpAfter delivery, the clean path is approval, one light revision if needed, then remaining balance through the same wallet. A new bottleneck after delivery becomes a fresh sprint instead of a refund fight over completed work.
Open Public Balance Collection Open Payment PageIf the buyer is not disputing delivered work but wants steady support after launch, the clean move is a retainer lane rather than re-litigating the original sprint terms.
Open Public Retainer Open Public Balance CollectionShort Lines
If kickoff has not started, I would rather rewrite the timing or payment handling clearly than let the deal drift.
Once work starts, the deposit covers reserved capacity and the sprint already in motion.
If timing changes, I want that written before the reserved window opens so the queue stays honest.
If there is a payment problem, keep it in one written thread with the tx hash, network, and amount instead of guessing.
If the full sprint still feels like too much commitment, I can start with one paid teardown first instead of forcing the bigger package and then arguing about refund edge cases.
If the real need is recurring support on something already live, I would rather rewrite the path as a retainer than argue about changing a sprint into the wrong shape.
Wallet
Refund and reschedule clarity works best when the payment route is explicit too. If the commercial path changes, write it before another transfer instead of improvising after funds move. The same wallet can also take the $90 teardown deposit when a smaller paid start is the safer move, or the first retainer month when the lane shifts into ongoing support.